We returned to India after 5 years in Malaysia somewhere around July 2010. A stove was a priority and we went to Big Bazaar in a Mall in Gurgaon. Maybe the one in Sahara Mall. I fell for the following deal
Buy Glen 3 Burner Glass Top Gas Stove & Get Glen Mixer Grinder, Sandwich Toaster, Electric Kettle and Iron worth Rs.6660/- FREE
Silly me! The stove has almost never worked well: the burners rarely burn well, mostly burning very low. The Mixer Grinder started falling to pieces with every use and the Sandwich Toaster works slowly and to a very unsatisfactory effect-crispness is rarely achieved.
It was stupid of me to buy a stove of non-Indian make. Firstly, the gas cook top is not such a commonly used kitchen item, I'm pretty sure, in the Brand's own country. Secondly, Indian Brands benefit from our consumer power-we complain freely. Lastly, our country still remains a dumping ground for third rate goods from so called First World Countries.
As I do not have much spare time I did not find the time to complain right away. When I did use the contact format on the Glen website, a service man came and did something and I had to pay. It worked fine for a while after but soon relapsed to its stubbornly inefficient mode.
This March I approached them again and they were willing to send a service man to set right the issues for payment!
I've had about enough. I've learned my lesson: Be Indian, Buy Indian is a sane, wise way to live as an Indian in India. Outside of India too, it might be wiser for NRIs to stick to Indian Brands.
1 comment:
True Gita. Mixers grinders abroad are OK for light tasks that they do there such as making soups but try making chutneys and they start falling to pieces. I'm speaking from experience.
I'd love to have my lovely Sumeet mixer back any day given that I've already had 3 mixers in less than 4 years! But then I love cooking and can't do without my chutneys, vadas etc
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